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AddressGuadalajara Street, 646, Beach of Enseada, Guarujá

Policies

Policy & Rules
ACCOMMODATION

The prices are established according to the period of use and the number of occupants in our hostel. Daily rates start at 14h (02:00 pm) and end at 12:00 (12:00 am) next day, regardless of check-in time.

BOOKING

From the prepayment the reservation will be confirmed. If there is a need to cancel or change the booking date, the customer must communicate in writing (via e-mail or WhatsApp only). No cancellation or change by telephone is accepted. The cancellation or change of dates will be subject to the collection of fees and values, according to the conditions below:

DATE CHANGE

It will only be possible to change the date one (1) time. No date transfer fee will be charged, only the possible price difference between one period and another, observing the following deadlines:

  • Up to 07 days in advance of the entry date for low season.

In any case, changing 07 days before check-in, it will not be possible to change the reservation and you will not be entitled to a refund of the amount paid.

Obs .: Changes of dates are always according to the availability of accommodation .
(No changes will be made to New Year's and Carnival and Holy Week packages).

CREDITS

The use of your credit will only be possible within a maximum period of 120 days from the canceled check-in date.

RESERVATION CANCELLATION (WEEK DAYS)

When communicated in writing Refund
Above 7 days before arrival 80% of the amount paid
From 5 to 7 days before arrival 65% of the amount paid
3 to 4 days before arrival 50% of the amount paid

 

RESERVATION CANCELLATION (WEEKENDS, SPECIAL DATES AND HOLIDAYS)

When communicated in writing Refund
Above 21 days before arrival 80% of the amount paid
15 to 20 days before arrival 65% of the amount paid
8 to 14 days before arrival 40% of the amount paid
From 0 to 07 days before arrival No refund / change

 

NO SHOW

Failure to appear without prior written notice, on the expected arrival date, will be considered “no-show” (refusal without cancellation).
The vacancy will remain available for 24 hours from the time of entry. After this period the reservation will be canceled (with retention of 100% of the amount paid), making the vacancy available to another interested party. THERE WILL BE NO REFUND OF THE AMOUNT PAID

WITHDRAWAL AFTER ENTRY

The withdrawal of stay on arrival or after entry as well as early departure for any reason WILL NOT GIVE RIGHT TO ANY KIND OF REFUND, CASH REFUND OR CREDIT ON NEW DAYS, causing the total loss of the amount paid for the package or daily.

VISITS AND GUESTS

Respecting the privacy of other guests and security, visits and guests are not allowed in the social area.

PROMOTIONS POLICY

All of our promotions are created with the aim of fostering the flow of guests, encouraging tourism without burdening our company. We believe that with this, we can strengthen the company / client partnership, being good for both sides. Therefore, all promotions are linked to deposit in cash or payment on site also in cash, and payments via debit or credit card are not accepted.

PETS

Small pets are welcome in private rooms for a daily fee (contact us).
It will not be able to move on our premises without the use of a collar.
Not allowed the movement of the animal in the cafeterias and collective kitchen.

CHILDREN

Minors under 18 are not allowed in shared rooms. Up to 18 years old, only in private accommodation.
Children up to 4 years old are free, limited to one (1) child per room only. From 05 years old a normal daily rate is charged.

EXTRA BEDS

Extra mattresses are charged. Inquire about values ​​and availability.

SOUNDS

Sound systems in our common areas are not allowedThe Hostel has an ambient sound that works from 07h to 22h only. The Hostel is a family environment, so we do not allow and do not play funk.

VISITORS

It is forbidden to bring companions or friends who are not staying, without prior authorization.

SCHEDULES

Breakfast From 7am to 10am
Swimming pool: From 08h to 22h
Collective kitchen: 07h to 23h
Silence: From 22h (10pm)
Stay in common areas: From 23h (11am)
Reception (concierge): 24 hours

*Consider high season from November 1st to April 4th.

Phone and WhatsApp (13) 3878-1439
Guarujá Hostel © All rights reserved.
Developed by William Santana.

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